Shipping policy

1. Processing Times

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates and Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery timeframes are estimates and may vary depending on your region, carrier availability, and customs clearance for international orders.

3. International Shipping

We ship to multiple markets internationally. International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our pricing or shipping rates.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation with tracking information where available.

5. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us. We will do our best to investigate with the carrier, but we cannot be held responsible for delays caused by customs, courier services, or circumstances beyond our control.

6. EU Customers

If you are located in the EU and wish to return your order, please refer to our Return and Refund Policy for details on your rights under the EU right of withdrawal.

7. Contact

For shipping enquiries, please reach out via our store contact page at sm00thieonthego.com.